How can we help? See below for frequently asked questions regarding delivery, returns and other policies on our website.
PRE-ORDERING: Some items will be available to order in advance of the publication date. Your order will be dispatched when the publication date arises.
MAKING CHANGES TO YOUR ORDER: You can amend your items whilst they’’re still in the shopping cart; however, once you’ve placed your order you will not be able to make any further changes.
THE SHOPPING CART FACILITY: Your shopping cart is a temporary cache of items that you wish to order. If you’re not logged in to your account, you’ll lose your items if you close your internet browser, so make sure to either log in before you start shopping, which will save your orders for the future, or to finish your purchase before you close your window.
All prices are listed in Emirati Dirhams.
Items in your shopping cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.
Some discounts are only available for a short time and the discount we can offer depends on whether the item is in stock. Austin Macauley Publishers’ price will necessarily change on occasions. With respect to items sold by Austin Macauley Publishers, we cannot confirm the price of an item until we receive your order.
We may, on occasion, raise the prices of items. In the event that this occurs on an item in your shopping cart, you will be notified of the revised price and given the chance to cancel your order if you so wish.
If your order contains items from our GCC warehouse and UK warehouse then we will split your delivery in order to get items to you as quickly as possible. Please allow extra days for delivery during holidays, weekends and sale time. Delivery lead times will be based on stock availability and location.
If your order has been dispatched and the estimated delivery date (2 working days for UAE and 7 working days for international) has passed, we recommend that you contact sales@austinmacauley.ae
You should also check that the delivery address you have given us is correct. Login into your Austin Macauley Publishers account and click the “My Order” button next to the order to view the delivery address.
Austin Macauley Publishers can dispatch items to almost any international address that does not fall under the embargo list of our shipping partners.
You will be responsible for assuring that any products you order comply with your country’s import regulations. Our terms of sale to our customers in the UAE are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. For products shipped outside UAE, the customs charges will be cleared and paid by the customer.
We use fast and cost-effective methods to ensure efficient delivery of your order.
We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.
If the contents of your order have been damaged in the post, you may return the item(s) to us for an exchange. In the event of requiring a replacement, you must contact us first and then return the item within 14 days of receipt. Austin Macauley Publishers reserve the right to charge for the additional item if the order is not returned within 14 days of the date on which we confirm that we will issue a replacement.
If you find that we’ve sent you the wrong items, please contact us and we will rectify the issue. However, if you find that you’ve grown quite attached to the item that you’ve received, just let us know and we’ll discuss any partial refunds or additional payments.
In the event of requiring an exchange for a wrongly-sent item, you must contact us first and then return the item within 14 days of receipt. Austin Macauley Publishers reserve the right to charge for the incorrect item if it is not returned within 14 days of the date on which we confirm that we will issue a replacement.
Under Federal Law No. (14) of 2023 Concerning the Modern Technology-Based Trade, Article (7) Return of Goods and Services, items like Books, movies, or programs that may only be used viewed, or listened to once are forfeited for returns.
It may be that you experience some technical difficulties whilst using the Austin Macauley site, so please read the following:
You may find that you have some issues whilst trying to login to your account on the website, or while placing an order. This is because the site uses cookies, which are small extracts of data that your browser remembers for the next time that you visit the same place; for example, your username or browsing history. You may have some issues if your browser is set to refuse cookies, or if you are running any programmes designed to block this data, such as Ad blockers, anti-spyware or firewall programmes.
To stop your browser from blocking cookies, you can change the settings. The location of your preference settings varies depending on your browser. If you are using Google Chrome, you can find options in Settings > Privacy and security > Third-party cookies > Select an option: Allow third-party cookies.
If you are using Mozilla Firefox, you can find your options in Tools > Options > Cookies > Allow sites to accept cookies.
Cookies are not dangerous, so you will not put your computer at any risk by changing these options. This should resolve any login-related issues you may be experiencing.
Should the website take a long time to load, or not load at all, try using the ‘stop’ button at the top of your browser to stop the loading process and then refresh the page. Alternatively, you can try clearing out your internet history, temporary internet files or memory cache, which can sometimes become full with previous information that will slow down your browser.
If you still find that you are having difficulty accessing the website, you may need to contact your internet service provider for assistance.
We are dedicated to safeguarding your privacy. The insights we gain from our customers assist us in customizing and enhancing your shopping experience at Austin Macauley Publishers. This information is utilized to process orders, facilitate product delivery, keep you informed about orders and promotional opportunities, maintain accurate records, manage your accounts with us, and showcase content such as customer reviews. Moreover, we employ this data to refine our store and platform, as well as to prevent or identify fraudulent activities or abuses of our website. For more comprehensive information, kindly review the Austin Macauley Publishers’ Privacy Policy.
In accordance with Federal Law No. 15 of 2020 on Consumer Protection, we adhere to stringent security protocols for the storage and sharing of information with third parties.
You have full control of your account and the information stored on your account.
If you do not want to receive email communications or other mail from us, please adjust your email notifications. Please note that even if you do not wish to receive e.g. Conditions of Use and other legal documentation notices, etc. such as the information about Privacy, you will still find that they govern your use of the website.
The HELP menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can, in addition, disable or delete similar data used by browser add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some essential features, we recommend that you leave these turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to Checkout, or use any products and or services that require you to Sign In.
As you will appreciate, our business changes frequently and the Privacy Policy and Terms of Use may therefore also change.
You should also check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand by the promises that we make and will never materially change our policies and practices to make them less protective of the customer information collected previously without the consent of affected customers.
Examples of information collected:
You provide information when you: Search for a product; place an order; provide information in Your Account or Your Profile; communicate with us by phone, email, or otherwise; complete a questionnaire or a contest entry; provide and/or rate reviews.
Examples of the information we collect and analyse include: the IP (Internet Protocol) Address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full URL (Uniform Resource Locators), through and from our website (including date and time); cookie number; products you viewed or searched for; or similar data on certain parts of our website for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, and clicks, and mouse-overs), and methods used to browse away from the page.
We are fully aware and agree with the knowledge that you, as our customers, must feel safe when you disclose your address, name, and any other relevant information. Your information is safe and secure and only you yourself will be able to access your account or view anything in relation to your account.
Also, we guarantee not to pass on your data to any third party.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
If you have forgotten your password, please click on “Member Login” then “Forgot your password”. Fill in the form for a new password to be sent to your registered email address.
When logging in, click on the ‘forgot your password’ option to reset your password.
Austin Macauley Publishers prioritizes security and takes extensive measures to ensure that our transaction process is secure, safeguarding your personal information. While the majority of online transactions are conducted safely and efficiently, it’s important to acknowledge that there are some risks involved.
Please read the following advice to ensure your online shopping or selling experience is as safe and secure as possible.
Austin Macauley Publishers will never e-mail or call you to ask you to disclose or verify your Austin Macauley Publishers’ password or bank account number. You should only give out this information directly on the Austin Macauley Publishers website.
If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your password, personal or banking information, disregard the request and report the incident to Austin Macauley Publishers for investigation.
If you receive a suspected fake Austin Macauley Publishers e-mail, or discover a spoof on Austin Macauley Publishers website, please report it to us, forwarding any suspicious e-mail including the full headers directly to mail@austinmacauley.ae
This means that ‘AHMED’ and ‘ahmed’ are considered as two separate passwords. If you have used capital letters when creating your login details, remember to capitalise every time that you access your account.
It’s best to avoid passwords that are easy to guess such as “secret”, “password” or “123456”. We also suggest that you avoid using your name, e-mail address or other personal information that is easy to obtain. Though it’s not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password “rivers2!%” is a much stronger password than “rivers”.
As a customer, subscriber, or competition entrant, you will occasionally receive email updates about special offers and other news. We hope that you’ll find these interesting, but if you’d rather not receive them then you can change your account settings by unsubscribing if you have signed up to marketing email communications.
If you have any grievances about Austin Macauley Publishers, we want to hear from you so we can improve our service. Please e-mail us at mail@austinmacauley.ae and we’ll consider your comments carefully.
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